FAQ | Common questions about jewelry, delivery & materials
FAQ
Here we have gathered answers to the most common questions about our jewelry, materials, delivery, and orders.
About our jewelry
What are your jewelry made of?
Our jewelry is made from 316L surgical steel and 18k PVD gold. The materials are rust-resistant, waterproof, and chosen to withstand everyday use.
Is the jewelry water resistant?
Yes. Our jewelry is made for everyday use and can withstand water, hand washing, and showering. To maximize their lifespan, we still recommend avoiding unnecessary contact with harsh chemicals.
Will the jewelry rust or turn black?
No. 316 stainless steel is rust-proof and will not tarnish like many other metals. The PVD gold plating is also significantly more durable than regular gold plating.
Is the jewelry suitable for sensitive skin?
Many with sensitive skin find that 316 surgical steel works well. However, the material contains nickel as part of the steel alloy and is therefore not completely nickel-free.
Skin reactions are individual. If you have a diagnosed metal allergy, we recommend that you consult a doctor before use.
Care & use
How do I care for my jewelry?
Clean the jewelry as needed with lukewarm water and a soft cloth. Store them dry when not in use to maintain finish and shine.
Can I wear the jewelry every day?
Yes. Our jewellery is selected to withstand daily use and is designed to be worn often—not just on special occasions.
Are you a "dropshipping store"?
No. We have seen all the unfortunate examples of packages shipped directly from large warehouses in Asia with poor quality. We purchase, inspect, and store every product ourselves in Sweden to ensure that the quality meets our requirements before sending them to you.
Order & delivery
Where do you deliver?
We currently only deliver within Sweden.
How is my order shipped?
All orders are shipped with PostNord, a reliable and trackable shipping partner.
How long is the delivery time?
Normal delivery time within Sweden is 3–4 business days from when your order has been dispatched. During holidays and weekends, delivery times may be slightly longer.
Returns & Issues
What do I do if there's something wrong with my order?
Please contact us as soon as possible via the contact form, email, or Instagram DM and we will help you resolve it.
Can I return my order?
More information about returns can be found on our Return Policy page. If you have any questions, you are always welcome to contact us.
About the brand
Do you design the jewelry yourselves?
No. We don't design the jewellery ourselves—we curate. This means we carefully select jewellery from suppliers we have personally tested and approved, who meet our requirements for quality and sustainability.
Are you a Swedish company?
Yes. We are a registered company in Sweden and currently only sell within the country.
Couldn't find the answer?
Feel free to contact us via the contact form, email, or Instagram DM, and we will assist you personally.