Contact us

Contact us

We respond authentically. No robots, no templates — just genuine help.

We are here for you

It's important to us that you feel secure when shopping with us. Whether it's about an order, materials, or anything else — get in touch. We always respond as soon as we can.

How to reach us

  • Contact form

    Fill out the form below — we will respond by the next business day.

  • Email

    Email us directly at:
    support@sereinarc.se

  • Instagram DM

    Send a direct message on Instagram. Perfect for quick questions or inspiration.

    @sereinarc 

Send a message

Fill out the form below and we will get back to you as soon as possible.

Questions about orders & delivery

Do you have questions about your order, delivery time, or tracking? We ship all orders within Sweden with PostNord and pack each order with care.

See shipping & delivery information →

Faster response?

Faster answers? Some questions can be resolved quickly. Take a look at our FAQ — we have compiled answers about materials, care, delivery, and returns.

Go to FAQ →
Glimmer Necklace i 316 kirurgiskt stål och 18k PVD-guld, placerat i en Serein Arc smyckesask mot varm neutral bakgrund.

Personal contact – for real

When you contact us via form, email or Instagram, you're talking to real people.
No automated responses, no external customer services – just honest, personal help.

Contact us anytime

We look forward to hearing from you.