You have the right to withdraw from your purchase in accordance with applicable consumer protection legislation.

You can choose between two ways to notify us that you wish to exercise your right of withdrawal.

Withdraw from your purchase online

The easiest way is to use our electronic withdrawal and return function.

Withdraw from purchase / request a return

Log in using the same email address that was used when placing the order. You will receive a one-time code by email and can then select the relevant order and submit your request.

You do not need to give any reason for withdrawing from your purchase.

Standard withdrawal form

You may also use the standard withdrawal form to notify us that you wish to withdraw from your purchase.

Standard withdrawal form

Use of the standard form is optional. You may also use our electronic function above, contact us by email, or otherwise clearly notify us that you wish to exercise your right of withdrawal.

Send the form to us

If you choose to use the standard form, you can send it to:

Serein Arc
Email: hello@sereinarc.se

Please include your order number where possible so that we can locate your order more quickly.

Please note that the actual return of the goods is handled in accordance with our Return Policy.