Returns & Exchanges | Information about our Return Policy
Returns & exchanges
Sometimes things aren't quite right - and that's okay. Here's how returns and exchanges work with us.
A secure shopping experience
We want you to feel secure — both when you shop and if you need to return an item. You have a 14-day right of withdrawal from the day you receive your order, in accordance with the Distance and Off-Premises Contracts Act.
If something doesn't feel right, we'll help you efficiently.
Returns
Do I have the right to return my order?
Yes. You have a 14-day right of withdrawal from the date you receive your order. Please contact us before returning the item — we will help you with the next steps.
What are the return requirements?
For a return to be approved, the following applies:
- The piece of jewelry must be unused and in original condition
- The packaging must be intact (not necessarily sealed)
- The return must be registered with us within 14 days of delivery
For hygienic reasons, we unfortunately cannot approve returns of jewelry that has clearly been used.
How do I make a return?
- Contact us via the contact form, email, or Instagram DM with your order number and the jewelry you wish to return.
- We will respond with instructions by the next business day at the latest.
- Send the return with a trackable option — you are responsible for the shipment until it reaches us.
Never send back an order without having contacted us beforehand.
Who pays for return shipping?
The customer is responsible for return shipping costs when exercising the right of withdrawal. We recommend sending with tracking.
In the event of an incorrect item or damage from our side, we will cover the entire return cost — no discussions.
Exchanges
Can I exchange a piece of jewelry?
Yes, exchanges are possible subject to stock availability. Please contact us and we will help you find a more suitable alternative. The customer is responsible for return shipping — we will send out the new piece of jewelry at no extra cost.
How do exchanges work?
The process is simple — contact us first. Once we have received and approved the return, we will send out your new piece of jewelry. We will cover the shipping costs for the new item.
Refund
Once we have received and approved your return, we will process the refund to the same payment method used for the purchase.
Please note that the original shipping cost and a return fee of SEK 50 will be deducted from the refund.
Please allow 5–10 business days, depending on your payment provider.
Wrong item or damage
What do I do if I received the wrong jewelry or if something is damaged?
Contact us as soon as possible with your order number, a brief description, and preferably a picture. We will resolve it quickly — and we will, of course, cover the return shipping cost.
Do you need help?
If you have any questions about returns or exchanges, you are always welcome to contact us via form, email or Instagram DM.